Privacy Policy

Cleopatra Casino Privacy Policy

We are committed to protecting your personal data and ensuring that you have a safe and enjoyable experience on our platform.

What Personal Information May Be Collected

When you create an account with us, we may collect certain information from you, including:

• Your name and contact details
• Date of birth and age verification
• Account login credentials (username and password)
• Device and browser type for technical purposes

We also use cookies to track your usage and preferences on our platform. Please see our Cookie Policy section below.

Account Registration Information

When you register an account with us, we may collect additional information from you, including:

• Your name
• Address (for age verification and other purposes)
• Phone number
• Email address

We use this information to verify your identity and ensure that you are eligible to create an account with us.

Device and Browser Information

When you access our platform, we may collect technical data from your device and browser, including:

• Device type (e.g. desktop, tablet or mobile)
• Operating system
• Browser type and version
• Screen resolution

This information is used for analytics purposes only to improve the functionality of our platform.

Usage Analytics and Behavioural Data

We use various tools to collect data about how you interact with our platform, including:

• Which games or features you access most often
• How long you spend on each game or feature
• Any errors or crashes experienced during gameplay

This information is used for analytics purposes only to improve the functionality of our platform and create a more enjoyable user experience.

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to track your usage and preferences on our platform. We also partner with third-party analytics providers who may place tracking technologies, such as pixels or beacons, on our site. These tools help us understand how you interact with our content and improve the relevance of advertising.

Communication Preferences

We offer various ways for you to communicate with us, including live chat and email support. You have control over your communication preferences, including:

• Whether we can contact you by phone or SMS
• Your preferred language for communications

Please see our Cookie Policy section below for information on how to opt-out of receiving promotional emails.

Data Storage and Retention

We store personal data securely in accordance with industry standards. We retain your personal data only for as long as necessary, including:

• To verify age or identity
• To fulfill a contract (e.g. deliver account benefits)
• For operational purposes (e.g. billing)

Please see our Cookie Policy section below for information on how we manage cookies and tracking technologies.

Security and Account Protection

We use various measures to protect your personal data, including:

• Secure protocols for encrypting sensitive information
• Strong password policies
• Regular security updates and system checks

However, please be aware that no transmission over the internet is completely secure. We also recommend using a reputable antivirus program on your device.

Account Access and Password Protection

We take account access and password protection seriously:

• You can manage your password in the My Account section
• We will never ask you for your login credentials via email or phone

Please ensure that you keep your passwords secure to avoid unauthorized account access.

User Rights Regarding Personal Data

You have the following rights regarding your personal data, including:

• The right to request access to your data (see our Data Access Request Policy)
• The right to request correction of inaccurate information
• The right to request deletion or erasure of your data

Please see our Cookie Policy section below for more information on managing cookies and tracking technologies.

Third-Party Services or Integrations

We partner with various third-party services that may collect, use and share personal data:

• Please review each service's own privacy policy
• You can opt-out of participating in certain integrations

Please see our Cookie Policy section below for information on how to manage cookies and tracking technologies.

Responsible Handling of User Information

We respect your right to control your data and only share it with necessary parties:

• Your account details may be shared with third-party payment processors (for verification or processing purposes)
• We will never sell, rent or trade your personal data

Please see our Cookie Policy section below for more information on managing cookies and tracking technologies.

Age Restrictions and Minor Protection

We are committed to protecting the rights of minors:

• Age verification may be required before account creation
• You must not share or provide access to an underage individual's account credentials

Please see our Cookie Policy section below for more information on managing cookies and tracking technologies.

Compliance with Applicable Privacy Regulations

We comply with all applicable regulations regarding personal data, including:

• GDPR (EU)
• CCPA (US-California)

Please see our Privacy Compliance Statement.

Platform Monitoring for Security and Fraud Prevention

We continuously monitor our platform to prevent unauthorized access or activity:

• This may include automated tools and manual reviews

Please note that we cannot guarantee complete security, but take steps to minimize risk.

Session Management and Login Protection

We have implemented measures to protect against unauthorized account access, including:

• Secure session protocols
• Strong password policies

However, please ensure you keep your passwords secure to avoid unwanted account changes.

Cookie Policy

Cookies are small text files stored on your device when you visit a website or platform. We use cookies for analytics and performance purposes only. If you do not agree with our cookie policy below, you can opt-out of certain functionalities by adjusting browser settings (e.g., turning off tracking technologies).

We partner with third-party analytics providers that may place tracking technologies like pixels or beacons on our site.

What types of cookies are used?

• Session Cookies: These expire when your session ends and typically store technical data like user ID.
• Persistent Cookies: These remain stored until deleted by the browser. We use them for features like language preference.

How do you control cookie settings?

You can opt-out or change your preferences using these tools:

• Cookie banner: Viewable upon initial platform access, allows selection of cookie types
• Browser settings: Turn off tracking technologies and select preferred cookies

How to manage third-party services/integrations

When interacting with certain features (e.g. live chat) that involve additional providers collecting user data or sending cookies, please refer to the integration details found in our platform menu.

Data Access Request Policy

If you wish to:

• Correct any inaccuracies
• Delete your account entirely

We will assess and respond within 14 working days of receiving a legitimate request.